[Sam]

Note- this is a copy/ paste from FP.

Site Name: holderhost LTD.
Link to site: https://holderhost.com
Positions Available: 3/4 x Support Operator

Hello,

Part of our strategy to introduce full 24/7 support is to directly take on a few support operators and thus we are taking applications.

What is the job?

Answer basic support, sales and billing queries (depending on your level of skill you may be able to solve more difficult issues) mainly via Live Chat (but also via support ticket).

You will be given access to our live chat software, whmcs, cpanel and our SolusVM master to complete tasks.

We also expect you to be "ambassadors" for holderhost. This means displaying holderhost in signatures, be generally helpful on forums and promoting us. By doing this you will also be benefiting yourself through higher affiliate commissions and the increased use of our live chat desk.

What we are looking for:

- Good command of the English language.
- Experience administering websites.
- People who spend a good amount of time online.
- People with Skype / Google Accounts for communication.

What will this position pay?

We will pay per chat/ ticket:
(Support) Live Chat/ Ticket Resolution: $2.
(Sales) Live Chat/ Ticket Resolution: $1.5.
Non Resolution – Ticket Submitted (Live Chat Only): $0.50.


AND you will also receive affiliate commissions for referring clients. We offer 20% recurring on shared / reseller hosting and a fixed one-off commission for VPS/ Server hosting.

To Apply:
Please complete the following application form and send it to me via PM.

Code: Select all

[b]Full Name:[/b]
[b]Age:[/b]
[b]Location/ Timezone:[/b]
[b]Email:[/b]
[b]Skype ID:[/b]
[b]How many hours are you online?[/b]
[b]What hosting services have you used?[/b]
[b]What webmaster experience do you have?[/b]
[b]Please securely provide a scanned copy of an official ID. This can be deleted after we have seen it.[/b]


Plato and myself will review all applicants and let you know the outcome.

If you have any questions, feel free to ask!

[Jybraek]

Uhm is it a must to provide an Official ID? I don't really have one of those anymore considering I am kind of stuck here in this country...

[Sam]

Uhm is it a must to provide an Official ID? I don't really have one of those anymore considering I am kind of stuck here in this country...

Any form of photo ID to prove you are who you say you are is fine.

[Rick Ace]

Which country are you stuck in Jybraek?

@Sam, I don't really feel comfortable providing a Photo ID (which would have to be a state driver's license). Do you have other alternatives?

[CyberFreak]

Baring in mind the access granted to those people, I do think it is important that proof of ID is provided however personally I would still not be keen on providing it.

Is there a minimum activity requirement such as x hours per week or x live chat or ticket resolutions per week?

[Sam]

@Sam, I don't really feel comfortable providing a Photo ID (which would have to be a state driver's license). Do you have other alternatives?

- We really just need to be able to prove you are who who say you are. Any document which can attest to that would be helpful.

Baring in mind the access granted to those people, I do think it is important that proof of ID is provided however personally I would still not be keen on providing it.

- I completely understand. I specified securely i.e. uploaded somewhere where the scan can be deleted. We don't intend on holding onto a copy. Once I have verified that the scan matches your name, I will let you know and you can delete it. However as we are giving access to Solus, WHMCS and cPanel it is important.

Is there a minimum activity requirement such as x hours per week or x live chat or ticket resolutions per week?

- No there isn't. We mainly want people who are online a lot, doing other things and can have the live chat tab open. I am unsure how many requests an operator will receive but hopefully it will grow to a decent number over time. Most of these requests will be very simple (i.e. solvable in less than 5 minutes). If they aren't, and you can't solve it, just get the client to submit a ticket.

[Rick Ace]

Baring in mind the access granted to those people, I do think it is important that proof of ID is provided however personally I would still not be keen on providing it.

This is how I feel about the situation lol. Thanks for the reply Sam.

[Raees]

I would apply after my exams if its still open.
Do you have any age limit ?

[Sam]

I would apply after my exams if its still open.
Do you have any age limit ?

No age limit. Sounds good. When abouts would you be looking to come on board?

[Jybraek]

Which country are you stuck in Jybraek?

Philippines mate. Also Sam...I can provide you with my passport copy problem is its expired...will that work...would really like to try my hands at this because I really need a job. One that can hopefully in the future help me pay off my fines fix my papers and get back into school.

[Sam]

Philippines mate. Also Sam...I can provide you with my passport copy problem is its expired...will that work...would really like to try my hands at this because I really need a job. One that can hopefully in the future help me pay off my fines fix my papers and get back into school.

That should be fine! We really want our live chat operators to earn a decent amount as well. The more people that we can encourage to check out holderhost, the more live chat operators will earn.

[Raees]

I would apply after my exams if its still open.
Do you have any age limit ?

No age limit. Sounds good. When abouts would you be looking to come on board?

My exams will finish on march 19th, I will be full time online after that. I am less active at the moment, if its okay I will send the app. now.

[Sam]

My exams will finish on march 19th, I will be full time online after that. I am less active at the moment, if its okay I will send the app. now.

Excellent. Thanks for the applications and good luck with your exams!

[CyberFreak]

When do you stop accepting applications?

[Sam]

When do you stop accepting applications?

We have taken some people on board but we are waiting for two of them to send through an ID copy. They might decide this is not for them so I would like to leave applications open for another week.