by spiderdust » 16 Sep 2015, 02:31
I had a frustrating day trying to get some medical labwork done. I went to the lab at my appointment, they told me that I had to give them a physical copy of my lab requisition. I said that my midwife had already sent in the requisition electronically, but I had the requisition number. The person at the desk acted as if I was inconveniencing the lab because their system was down and they couldn't access the electronic order. I called my midwife and asked her if she could fax a copy, but they ended up sending me on my way anyhow. I couldn't even make a new appointment because their system was down.
I went back later in the day, and their system was working again. The person who had been working at the desk that morning wasn't there anymore and they took care of me within 10 minutes. I wish it had been that easy earlier!