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4 Customer Engagement Methods For Small Business

Postby skysnap » 11 Jan 2019, 22:12

When you want to retain the customers, you have to constantly keep in touch with customers. You have to give them some sort of notification so that they can remember you. And here are some of the ways you can see the engagement methods that can be used for the small business customer retention. These 4 methods that can be used for any business. You should check them out.


Email Notification

This is where it all started. First many sites started making use of the email notification. And from there onwards things started to take the same option to other devices and the options. For example, you can see many sites are offering that option for the shops. And also it can get you pretty much used on the simple stuff with transaction. So this is something I'd recommend for email notification for most of the web based online business.

SMS Notification

When you have anything that you want to push to specific phone numbers. In such case you can consider that having proper SMS sending options can be good for many small business. If you can learn how to work with the SMS notification, you can reach more people. By the end of 2020, most of the people both customer and business are going to be using the mobile. And that means all new market for the SMS sending.

Push Notification

Push notification can be in email or SMS or the app. You just have to code the app which gets some decent traffic. And that brings some good amount of the customer back to the app. And often that means the sales can happen. You can see that some of the time it can be pretty hard on the new customer point. So having the push notification to retain the client is lot better option. You should consider push notifications if you have lot of content or proper app.

Messenger Bots

Bots are getting popular. Almost every social network has the inbox feature. You can see that it can be pretty hard to work with the bots on our own. But if we know how to target specific member you can don things lot better with marketing. That is what I have learned so far based on the bots. I think if you learned about it too. You can then make use of those things for the marketing and promotion too.

These are some of the methods that you may have to check out for the customer engagement. You may notice that those methods may vary depending on your website niche. So make sure to properly spend time to test all of them out and see what works for you. It may come to your notice that for each one of us those things may turn out to be true. That's what I have learned from the experience.
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Re: 4 Customer Engagement Methods For Small Business

Postby oldbuddy » 12 Jan 2019, 01:26

SMS Bots are taking over as the most hated contact method, so I stick with one-on-one personal contact on Facebook or email.
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Re: 4 Customer Engagement Methods For Small Business

Postby skysnap » 16 Feb 2019, 04:59

Robo callers and SMS contact bots are hated for sure. But for many people it may work out for example those with limited tech literacy they tend to adjust with it.
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