[johnl0626]

A couple of weeks ago I bought a Bluetooth 5.2 Dual mode mouse from Shopee. It's dual mode since it also has a USB dongle that uses the old 2.4 GHz wireless signal.

I had it working using Bluetooth 5.2 at first. Since I also tried it to connect with my tablet (just as I did with my old Bluetooth mouse), I had to unpair it from my laptop.

When I tried to reconnect to my laptop, however, the laptop can no longer detect the mouse. So I resorted to using the USB dongle.

Moving forward, after a couple of weeks, the battery finally got drained yesterday. Hoping, whatever setting the mouse stored in its "memory" (if it has some) it will now be erased. As I charge the mouse, I tried connecting it again to my laptop using Bluetooth.

Out of curiosity, I pressed the button just below the mouse wheel. When I did that, the mouse was detected by my laptop and was successfully paired.

However, I encountered another problem. The mouse was locked to the "scroll mode". I mean the window will scroll whenever I used the wheel, and the buttons also worked, but the cursor does not respond when I move the mouse.

I hope someone here has encountered the same problem and found a solution.

Thanks in advance.

[Fergal]

Try restarting your laptop and see if that resolves the issue?

[Warfare]

Check if your bluetooth mouse has a reset to factory settings option.
For some of them this consists of starting with it powered off, press right and left buttons and the scroll wheel at the same time and switch the rear button to power-on, wait 3 seconds and release the buttons you pressed.

Have you tried reinstalling or updating the bluetooth driver in device manager (assuming you have Windows OS)?
It is usually listed under the 'Bluetooth' branch, or for other specific mouse drivers in 'Human Interface Devices' and 'Mice and other pointing devices'.

[mrki444]

I would try this. Connect another wire mouse to laptop and go in settings. Check connected devices and find your Bluetooth mouse. Check settings for it. It should some setting which can disable this options. Some mouses don't have reset buttons.

[mrki444]

Did you solve problem? I just remember trick. Even you have rechargeable battery try replace it. Maybe that will erase all current settings and get it back on default. Just borrow battery from somebody who have identical model.